Our Service
Flexible Service Arrangements
As a small independent business we can be flexible to meet your service requirements, ranging from one-off jobs through to complete turnkey service solutions.
We provide the full suite of service requirements to keep the instruments running and your customers happy. This can include responsive servicing for breakdowns, preventive maintenance, pre-sales QC, installation and warranty work. We also provide electrical safety testing to AS/NZS3760.
Depending on your requirements, we can act as your sub-contractor where the customer sees only your company as the service provider and all communication, including billing, goes through your company. Or we can be your authorised service agent and communicate with, and bill, your customers directly.
After an initial discussion, we will agree on a servicing solution to meet your needs.
Our aim is simple.....
to simplify service
Our Experience
We have experience servicing laboratory instruments in a number of key industries across Australia, such as pharmaceutical, R+D, bio-tech, food manufacturing and viticulture. Our experience covers a wide-range of instrumentation types, from analytical through to synthetic and lab automation, and includes:
- Automated chemical synthesis
- Reaction monitoring analysis
- Thermal analysis
- Titration
- Density and refractometry
- In-line process control - pH, conductivity, dissolved oxygen, etc.
- FT-IR spectroscopy
- Particle sizing
- Immunodiagnostic analysis
For further information on suitable service solutions, please see the solutions page.
