Providing Solutions
Many companies selling lab instruments into remote markets face the same challenges:
- Customers demanding local support
- Loss of sales because of poor service capabilities or reputation
- Customers complaining about slow response times
- Travel budget blowout
- Technicians travelling interstate for short, simple tasks
- Service team complaining about too much time on the road
- The need to improve first-time-fix rate
All of these issues can be alleviated by using Hobsons Instrument Services as your service agent.
Solutions for Sales
As a seller of laboratory instrumentation, working with Hobsons Instrument Services adds value to your business. You are able to offer your customers a high quality technical resource service that provides:
- Local support
- Fast response
- Cost-effective solutions to often simple faults
Which leads to:
- Purchasing confidence
- Repeat business
- Greater customer loyalty and more word-of-mouth recommendations
- Happy customers! Hobsons Instrument Services is a dedicated service organisation, and does not take sales agencies. However, we will happily recommend one of our partner agencies on request.
Solutions for Service
As a service manager, working with Hobsons Instrument Services means you are able to access high quality support with:
- Costs on a pay-per-use basis
- Reduced travel expenditure
- Cost-effective solutions to often simple faults
- Maintained revenue stream for servicing paid by the end-user
